Data Center Checklist

What to Look for in a Data Center

Not all data centers are created equal. You need to know what to look for. Does the data center have highly trained and capable professionals on staff? Is there room for you to grow? Do they have enough power to ensure your information is never down? Is their location secure and do they have proper certifications? Are they equipped with up-to-date technology? Do you have confidence their staff will be helpful in a crisis?

Proven Industry Experience
  • Experienced - in business for 5-plus years
  • Multiple data center sites
  • Requires employees to obtain and maintain industry certifications
  • Customer base includes multiple Fortune 500 operations
Data Center Certifications / Audits / Controls
  • SOC 2 Type II audited - audit reports provided
Data Center Location
  • Data center located in an area not prone to natural disasters, such as tornadoes, hurricanes, earthquakes, floods, ice storms, fire storms etc.
  • Data center is sufficiently distanced from major airports, government buildings, banks, stadiums, refineries, downtown buildings, parade routes, nuclear, military & intelligence facilities, dams, bridges, large malls etc.
Data Center Security
  • All data center employees and contractors undergo criminal background checks & are subject to random drug screening
  • Biometric access control
  • On-site digital video camera surveillance
  • All cabinets are lockable and cages are offered
Data Center Features
  • Ground floor building for easy access
  • 24-hour customer access - ability to do overnight & weekend moves
  • 300lb/ft floor loading capacity for high density computing
  • Power density up to 200W per sq ft
  • Ability to provide A & B Power feeds for redundancy
  • 120/208/220/480v power availability to support a wide range of hardware power requirements
  • Entire facility backed by diesel generators in the event of area/regional power outage
  • Generators are tested weekly and load tested at least quarterly
  • 24 hour on-site generator fuel capacity and unlimited capacity with existing fuel contracts
  • Generators supported by 15 min call back, 4 hour on site support
  • UPS systems supported by 15 min call back, 4 hour on-site support, biannual battery check
  • A 100% power service level agreement
Data Center Network
  • Redundant core and edge network infrastructure with carrier-grade Cisco  hardware
  • Performance based network with private VLANs and 10/100/1000 mbps redundant network drop availability using HSRP or VRRP
  • 24x7x365 support contracts with network gear vendors (e.g. Cisco SmartNET)
  • Custom cross-connects (Cat 5, Cat 6, Coax or Fiber)
  • Carrier-neutral; access to provider of your choice
  • No charge for cross-connects to preferred carrier
  • Multiple Internet providers utilizing diverse entrances for redundancy
  • SONET ring local loop architecture to eliminate downtime to less than one millisecond as a result of a fiber cut
  • Direct connections to up to 5 network providers
  • BGP routing for customer owned IP addresses
  • 100% Network uptime service level agreement
  • Clean IP addresses (not previously owned by a spammer)
  • Zero-tolerance spamming policy
Data Center Environment
  • FM 200 Clean Agent Fire Suppression to protect equipment
  • Fully redundant (N+1) cooling systems
  • Data center humidification/de-humidification systems
  • A 100% SLA guaranteeing environment including humidity and temperature
24/7/365 On-site Staff
  • Technicians on-site 24/7/365
  • Skilled engineers with multiple industry certifications.  
  • 15-minute guaranteed reboot time
  • No premium charge for after-hours tech support/remote hands
  • Tech support billed in 15 minute increments
  • On-site NOC monitors all facility alarms, tickets, customer support as well as local news and weather
Account Management Tools
  • Provides customer portal for easy access to bandwidth monitoring, access roster updating, billing & invoicing and support ticketing
  • Free device monitoring with notification to ensure uptime
Extra Amenities
  • Free use of wireless while in the building for laptops, etc.
  • Free use of crash cart (KVM) to service your equipment so you don't have to use valuable rack space to store your own
  • Free use of workspace / conference rooms when working on-site
  • Free use of secured shipping/receiving services to hold your equipment when it is arriving or leaving. Support for large truck and 18 wheelers for palletized equipment
Straightforward Pricing Policies
  • Flexible pricing to accommodate overages
  • No hidden charges
Access to Optional Managed Services
  • Availability of a fully managed firewall, load balancing, failover, SAN storage solutions with active monitoring
  • Individual technology consulting vs. plain sales
  • True disaster recovery services to prevent downtime
  • 1000 sq. ft. onsite war room/disaster recovery space