Ten Years Always On: Reflections from Rob Moser
At the end of April, Immedion celebrated ten years of business. In 2007, we opened our doors in Greenville, South Carolina as the first dedicated data center services provider in the state and now operate seven facilities spanning from the Carolinas to Cincinnati, OH. It was our goal to provide the same enterprise-class service available in larger cities, such as Charlotte and Atlanta, to Greenville, SC. As the demand for local data center providers continued to grow, we expanded our operations to include five other cities – Asheville, Columbia, Charleston, Rock Hill and Cincinnati.
Immedion has maintained its role as a leader in the technology industry and continues to provide cutting edge technology to customers. In 2008, we were one of the first providers in South Carolina to offer virtual dedicated server (Cloud) infrastructure services. Since then, we've remained at the forefront of Cloud computing expanding our services to include Public, Private, Hybrid and Recovery Cloud (DRaaS). Last year, we launched a major enhancement to our Cloud management tool enabling easy virtual server management, on-demand resource elasticity and usage monitoring from a single-pane of glass.
Over the past ten years, we have remained always on and available through a variety of natural disasters, including the South Carolina Flood in 2015, Hurricane Matthew, and record snow fall. We have continually delivered on our promise to our customers to be there for them regardless of weather or circumstance and deliver our assistance.
Since the beginning, we have operated as a customer-first organization, believing cutting edge technology and systems should not be out of reach for companies within smaller, localized markets. We are proud to deliver unparalleled customer service with support calls answered locally and in an average of 10 seconds with same day resolution of most support tickets. It is our goal to continue providing the same level of customer care we’ve come to be known for, and we are always working to develop and deliver customized, cutting edge technical solutions to our clients. Over the years, we’ve earned a reputation for living up to our promises, and we pride ourselves on being a trusted technical partner. We look forward to continuing to serve our customers with this level of service and support in the years to come.