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What Does It Mean to Be a Trusted Technology Partner?

There is a marked difference between choosing a run of the mill colocation and cloud provider and choosing a local partner you can trust to work with you to find the best technical solutions for your business. Immedion is dedicated to serving as our customers’ technology partner. Our team of experts is always ready to serve our customers and create and maintain the best environment for your company.

Resolve problems with a real person.

When a technical issue emerges, the last thing you want to do is wait on hold to speak to someone who can help you. Those minutes are valuable, and though it sounds cliché, they cost money. At Immedion, we understand that. Customer first is more than a saying to us; it’s how we do business.

Our team is available 24x7x365 to answer questions and work with you to ensure your business is Always On. Our support line is manned by our network operations team at all times, and each team member is trained and experienced. On average, we pick up the phone in under 10 seconds—that’s one ring to speak to a real person that can help you.

Experience peace of mind, knowing your data is well-cared for.

Working with a local colocation and Cloud provider means having your data and systems readily accessible to you. It doesn’t require additional driving or hours on the phone. All of it is easily accessible to you with a team dedicated to customer service.

Beaufort Memorial experienced the Immedion difference when they started working with us. “I really like the local relationship. [Immedion is] right here; they’re right in our backyard, yet the data centers are secure and that’s really the objective I was trying to achieve,” said Ed Ricks, the CIO of Beaufort Memorial. They know that Immedion is there to help with their needs, and moreover, that we care about their business and their systems.

Work with a secure, compliant and state of the art data center facility, right in your backyard.

Immedion data centers are SOC II, Type II compliant. All of our facilities are secured with badge, pin, and biometric access controls, on-site video surveillance, and expert technicians on-site 24x7x365 monitoring the data center and systems. We’re not only secure and dedicated to our customers, but we also have the additional redundancies to ensure that your business is Always On. We have redundant power, which includes state of the art generator systems. Our network is carrier neutral with geographically diverse Tier 1 fiber optic connectivity. We have peering points in both Atlanta and Ashburn, and our robust network allows customers to utilize our connectivity to send their data anywhere it needs to go.

Additionally, our team has the knowledge and capability to customize technical solutions to solve complex problems for our customers. Our team is always ready to collaborate and problem solve with our customers to ensure they receive the best technical solution for their business and systems.

We strive to be a trusted technological partner for all of our customers, and we do so while being completely available to them. We are always on for our customers.

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