Columbus, IN (February 2019) Immedion LLC, a premiere provider of Cloud, data center and managed IT services, today announced that its newly acquired data center facility in Columbus, Indiana will now be staffed 24/7/365. Immedion’s Columbus Network Operations Center (NOC), will be available to customers for technical support around the clock, ensuring customers’ mission-critical data and systems are always on.
Immedion’s policy is to staff each of its nine data centers with technicians around the clock, so that they are always available to assist customers. Having personnel physically on-site, proactively monitoring facilities, network and systems, guarantees customers an added layer of security. Immedion’s trained NOC technicians are qualified to provide technical assistance and strive to deliver same-day resolution so that maximum uptime is ensured.
“We are pleased to extend our always on services to our Columbus and Greater Indianapolis customers,” said Immedion’s Director of Customer Services, Edward MacMillan. “Our goal is to deliver the hands on attention and care of a local provider. At Immedion, it’s about more than just providing quality customer service, it’s having a real person ready to help our customers stay always on 24/7/365.”