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Managed Services

Managed Services

We'll Take Care of the Day to Day

In a technology-driven world, your business only works properly if your machines do, and it can only move forward if your technical staff is devoted to making it happen. If you don’t have an IT staff, or if you IT staff is spending too much time helping with mundane requests, you’re going to find yourself stuck.

Immedion’s Managed Services are designed to either augment or be your IT team – whatever you need. From end-user assistance to strategic guidance, you can choose your level of support and Immedion will be there to help move your business forward.

How can we help you?

We have an IT team, but they could use some help.

We can help with that! Most companies who already have an IT team want some help with the day-to-day end user support (fulfilling Help Desk tickets and providing portals for the IT team to use), but we encourage clients to choose the services that make most sense for them. 

Features & Benefits

  • Receive 24/7 Support that will troubleshoot to resolution
  • Offload burdensome work that simply takes up your employees’ time
  • Enable your IT team is able to focus on the work that will actively improve your company
  • Streamline and simplify the processes Immedion handles

Select from services like:

  • Service Desk, including technicians trained to provide in-depth issue resolution
  • Endpoint Management assistance, including a system that enables your IT team to handle these tasks more quickly and easily than ever before (and at a fraction of the cost)
  • Infrastructure Management, including 24/7/365 monitoring and technical maintenance
  • Strategic Support, including guidance and suggestions to help you make the most of your IT budget
  • Security and Compliance, including training, updates and advanced systems that help protect your company
  • Microsoft Cloud, including managed migration, subscription management, and security enhancements
  • Data Protection, including defense against disasters (and assistance if something goes wrong)
We have no IT team and are looking for full-service IT Support.

Immedion’s Managed Services offerings are designed to do just that. From supporting your end users to managing your systems and providing strategic IT guidance, Immedion wants to help your company grow and improve. Our Managed Services team provides round-the-clock monitoring, unlimited remote support, alerts on important issues and a web-based portal so you can see everything that’s happening with your system.

Features & Benefits

  • 24/7 Service Desk with technicians trained to troubleshoot to resolution
  • Endpoint Management to ensure your employees’ devices and workstations are up-to-date and 
  • Infrastructure Management designed to ensure peak performance and security for your core IT systems 
  • Strategic Support to help you create a strategic IT plan to match your company objectives
  • Advanced security and compliance features that keep your company safe from harm
  • Full-service support for your Microsoft services, whether you need help migrating to Microsoft Office 365 or supporting the day-to-day
  • Help protecting your data and, if a disaster occurs, the assistance you need to rebound and reduce your losses 

Managed Services Offerings

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