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Collaboration Support Services

Enabling Client Communications 

Communications is the lifeblood of a business and that includes your telephony technologies whether on-premise or in the Cloud. Many telephony solutions now include advanced communication features like Video Telepresence, Instant Messaging Presence, and Voicemail to Email. Although great for enhancing business communication, it has also increased the limited time staff members have managing and supporting these new technologies.

Immedion's Collaboration Support Services can bridge this gap and help you realize the full value of your current communications system. As an expert in leading communication technologies offered by Cisco and Avaya, Immedion understands how to plan, implement, support, and manage your on-premise or cloud-based collaboration solution better than anyone else. As with all of our services, we strive to be your partner, thus, offering a great deal of flexibility in how you can work with us to get the most from your communication solutions.

Collaboration Support Services (Enhanced):

  • 8 x 5 Remote Support
  • 8 x 5 x Next Business Day On-Site Hardware Replacement*
  • 8 x 5 Remote Support for Moves, Adds and Changes
  • 24 x 7 x 365 Phone System Monitoring***
  • Daily Off-Site Phone System Configuration and Voicemail Backups***
  • Phone System Configuration and Voicemail Backup Restores***
  • 8 x 5 On-Site**

Collaboration Support Services (Basic):

  • 8 x 5 Remote Support
  • 8 x 5 x Next Business Day On-Site Hardware Replacement*
  • 8 x 5 On-Site**

*A hardware support contract is required
**On-Site time other than for replacing failed hardware will be billable at normal Integration rates
***May require an on-site appliance