Forward-Thinking IT Support
Immedion’s IT Support Services are designed to proactively manage the IT work that you don’t have the capacity or desire to handle on your own, so that you can focus on your organization’s success. Our forward-thinking mindset means that we make it our business to understand your business requirements and goals, so we can build a technology environment that meets your current and future needs. It means that we care for and nurture your environment to mitigate issues before they become problems. It means that you can rely on us to help you continue down the road to success.
The Benefits of Immedion’s IT Support Services:
In-depth Technical Assessment
Your relationship with Immedion will begin with an in-depth technical assessment designed to give us a baseline understanding of your systems and resources. These findings, along with ongoing support notes, are documented thoroughly in our system so that anyone you speak with at Immedion will understand your technical environment and know how to help.
By proactively monitoring and managing your critical devices, Immedion is able to detect, respond to and remediate threats and issues in real-time – before they become problems. We achieve this by:
- Monitoring all critical devices 24/7
- Updating and patching servers and workstations
- Updating network device firmware
- Managing antivirus and spam protection
Each client is assigned a dedicated Managed Services Team responsible for day-to-day technical responsibilities and scheduled site visits, ensuring they are familiar with your account. Your Managed Services Team is backed by the Immedion support team, comprised of experienced Level 2 technicians available 24/7/365 to answer questions from any of your users. Remote and on-site support includes:
- 24/7 remote support for basic issues
- 12/5 remote support for more advanced issues
- 24/7 remote support for critical issues
- On-site remediation available as necessary
vCIO Review Sessions
Immedion's IT Support Services include a quarterly strategic meeting with a vCIO. Our vCIO team works with customers of all sizes and in a variety of industries and will help you make sound strategic IT decisions, improve your ability to service your customers and increase profitability.
If you have an issue with a third-party vendor, we can contact them directly to assist with remediation. You don’t have to be the go-between or worry about having to follow a highly technical conversation.
Benefits of Immedion's IT Support Services
Why choose Immedion for your IT support services? When you work with us you’ll get the attention and care you’d expect from a local provider with all the capabilities of a national managed services company. We work as an extension of your IT department as well as handle full IT services if no internal resources exist. We handle the day-to-day, so you can focus on your strategic goals.
As a preferred local provider, Immedion has data center locations in Spartanburg, SC, Greenville, SC, Charleston, SC, Indiana, Downtown Cincinnati, Eastgate Cincinnati, Asheville, NC and Columbus, IN. Our company additionally offers a full suite of managed IT services, including specialties in IT Support Services, Data Backup, Always On Data Management Services, and more.
Ready to get the support you need for IT? Request a free managed services consultation today to see how we can help your company!