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Managed Support Services

Reactive, Proactive and Strategic Support 

The expectation of 24/7/365 availability brings new challenges for network, server and backup structures. This fundamental change in how businesses work makes it’s necessary to have some type of monitoring and management system that can automatically detect, respond to and amend threats, performance issues and network and system problems in real time. At Immedion, we have varied levels of support designed to assist with your company’s ever-changing needs – whatever they are.

Standard Support Services

Immedion’s standard support services were developed for organizations that have a tech-savvy IT staff in house, but still don’t have the bandwidth to have a reactive approach to managing and responding immediately to all of your critical network devices and systems. This level of support is designed to help you resolve problems quickly and efficiently while reducing the cost and complexity of your current monitoring. It includes: round-the-clock monitoring, unlimited remote support, alert and problem tickets, web-based portal and four hours of on-demand, onsite support per month.

Premier Support Services

Companies with a smaller, extremely busy IT staff (or no IT staff at all) have come to rely on Immedion’s Premier Support Services for proactive IT assistance. This kind of service could easily increase your efficiency and your bottom line. Services include: anti-virus, email SPAM filtering, critical network system monitoring, expertise of seasoned IT professionals, unlimited on-site support and support for your remote sites and workers.

Elite Support Services

If you’re looking for an IT Services Partner to lead your company forward, one who embraces technology for organizational change the way you do, then our strategic Elite Managed Support Service is the answer. Your Virtual CIO will marshal all Immedion resources to create a Technology Roadmap that shows your 36-month proactive course for success. Immedion’s Elite Support Services mean you get all the benefits of our most comprehensive network plan, plus a strategic arm that will help you design and implement the right technology plan for your company’s needs. Features include: per-user pricing, project planning and management, site visits, 24/7/365 remote and on-site remediation and support for your remote sites and workers.