End User Support
With our ever-growing dependency on technology, organizations must ensure theirs is functioning at peak performance. Predicting every technology issue or emergency is impossible, but Immedion's Support Desk is available 24/7 when there's a problem. More importantly, our trained technicians are able to troubleshoot and resolve problems from basic password resets to advanced issues.
Features and Benefits
- Receive 24/7/365 support to assist your clients and employees
- Assistance via phone, email or our online ticketing system
- Certified technicians can identify the causes of an issue and troubleshoot it to resolution
- Answers are given in plain English with no tech jargon.
- Your employees and clients get to speak to a local representative