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Service Desk

End User Support

With our ever-growing dependency on technology, organizations must ensure theirs is functioning at peak performance. Predicting every technology issue or emergency is impossible, but Immedion's Support Desk is available 24/7 when there's a problem. More importantly, our trained technicians are able to troubleshoot and resolve problems from basic password resets to advanced issues.

Features and Benefits

  • Receive 24/7/365 support to assist your clients and employees
  • Assistance via phone, email or our online ticketing system
  • Certified technicians can identify the causes of an issue and troubleshoot it to resolution 
  • Answers are given in plain English with no tech jargon.
  • Your employees and clients get to speak to a local representative

Related Services

Immedion’s Managed Services

Immedion’s Managed Services offerings are designed to work as an extension of your IT department or handle full IT services if no internal resources exist. We handle the day-to-day, so you can focus on your strategic goals. 

As a preferred local provider, Immedion has locations in Spartanburg, SCGreenville, SCColumbia, SCCharleston, SCDowntown CincinnatiEastgate CincinnatiAsheville, NC and Columbus, IN. We offer a full suite of managed IT services in each of these markets, including specialties in Endpoint ManagementInfrastructure ManagementMicrosoft Services and SupportService Desk and Strategic Support.

Ready to get the support you need for IT? Request a free managed services consultation today to see how we can help your company!