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Systems Management

Always Keeping an Eye on Your Systems

Immedion’s Systems Management services are provided by technical experts dedicated to ensuring your critical infrastructure systems remain always on. We monitor servers, applications and network infrastructure, such as routers and firewalls, and minimize downtime by providing proactive data interpretation and real-time metrics to identify, isolate and track issues before they become business-impacting problems. Our team works with you to determine your system management needs and make sure your systems are never compromised.

Systems Management Highlights

Advanced Systems Monitoring

  • Server installation and configuration
  • Extensive server monitoring
  • Support of multiple hardware and operating systems
  • Best-practices for CPU utilization, physical memory, virtual memory and system latency
  • Dual thresholds for major and critical events
  • Performance availability, ensures complex applications are performing accurately
  • Port monitoring
  • Complete VMware management
  • Complete network management
  • Web monitoring
  • Email monitoring
  • 24/7/365 monitoring of vital system metrics
  • Online customer portal for continuous device status
  • Events automatically delivered via email
  • Automatically restart critical services that have failed or stopped

Asset and Configuration Management

  • Comprehensive software inventory with immediate verification of patch levels across entire enterprise
  • Complete real-time inventory of all hardware within network
  • Track asset details
  • Create events for warranty and policy expiration dates
  • Integrate with vendor and provider management
  • Automatically populates serial number and device hardware configuration
  • Configuration management of devices and interfaces
  • Vendor and provider management
  • Poll manufacturer-specific hardware agents (HP Insight Manager, Dell OpenManage™, IBM Director)

Patch Management

  • Around the clock patch management
  • Automatic detection and deployment of mandatory patches with ability to rollback to previous patch configurations
  • Expert engineer analysis and approval of patches prior to applications
  • Localized patch repositories for expedient download, application and rollback
  • Customer notification prior to patching
  • Automated reporting

Anti-Virus Management

  • Dual virus scanning
  • Automatically checks for and downloads available virus signature updates daily
  • Weekly full system virus scans
  • Real-time scanning on all incoming and outgoing files

Proactive System Administration

  • Immedion Engineers perform scheduled administrative tasks to proactively mitigate issues
  • Trouble shooting and issue resolution all tracked and monitored

Benefits of Immedion's Systems Management Services

Why choose Immedion for your systems management needs? When you work with us you’ll get the attention and care you’d expect from a local provider with all the capabilities of a national managed services company. We work as an extension of your IT department as well as handle full IT services if no internal resources exist. We handle the day-to-day, so you can focus on your strategic goals.

As a preferred local provider, Immedion has locations in Spartanburg, SC, Greenville, SC, Charleston, SC, Columbia, SCDowntown Cincinnati, Eastgate Cincinnati, Asheville, NC and Columbus, IN. Our company additionally offers a full suite of managed IT services, including specialties in IT Support Services, Data Backup, Always On Data Management Services and more. 

Ready to get the support you need for systems management? Request a free managed services consultation today to see how we can help your company!